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It is prohibited to copy, reproduce, distribute, publish, transmit, disseminate or in any way exploit any part of this service without the prior authorization of ADRIANA SANTACRUZ SAS

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SHIPPING TIMES AND COSTS

Shipping Policies

Adriana Santacruz ships nationally (Colombia) and internationally (Worldwide) through suppliers DHL, FedEx.

 Delivery times

Delivery times start counting from the confirmation of payment. The delivery time of our products is:

In Colombia: approximately 3 to 5 business days for main cities and 5 business days or more for other destinations nationwide.

International: Depending on the destination, you will receive a confirmation with shipping times and a purchase tracking code.

These times are met in the event that there are no causes beyond the control of ADRIANA SANTACRUZ B S.A.S that could delay delivery, such as any fortuitous event or force majeure.

Deliveries cannot be made on an exact schedule. In case you have any concerns with the dispatch of the product, you can communicate by WhatsApp or call +573014015507 (from Monday to Saturday from 10:00 am to 6:00 pm), or write to us at info@adrianasantacruz.com.

The product may be received and inspected by any person of legal age who is present at the place of delivery, for which the signature of the transporter's guide will suffice. In case the product has signs of damage or breaks in its packaging at the time of delivery, you must record it in the carrier's guide as an observation and contact the ADRIANA SANTACRUZ B SAS customer service line at +573014015507 (( from Monday to Saturday from 10:00 am to 6:00 pm), or write to us at. info@adrianasantacruz.com.

Cost of delivery

For shipments in COLOMBIA, shipping will be FREE (regardless of the purchase amount). It is important to correctly enter the zip code at the time of filling out the submission form for this to apply.

For international shipments, the value of the shipment varies according to the destination and must be paid by the customer.

International shipments are subject to nationalization taxes. The value is defined by the customs authority and must be paid by the customer. For more information on this point, you can contact us at + 573014015507 (from Monday to Saturday from 10:00 am to 6:00 pm), or write to us at info@adrianasantacruz.com.

RETURN POLICY

Please be careful when you try on your pieces, since, if you wish to return them, they must be in the same condition in which you received them. Products must be returned in their original condition, unused, unwashed, unaltered, undamaged, keeping the original labels and in their original packaging, including boxes, bags and any other packaging material. If the return does not comply with our policies, it will not be accepted

- You have 15 days from the moment you received your order to return an item.
- Items must be returned unworn, unwashed, undamaged and with a copy of the original invoice.
- The cost of the return shipment is borne by the customer.
- Once the garment is reviewed, the change can be made or the cost of the garment reimbursed.

Subject to certain exceptions detailed below:

- Items subject to a discount.

For international returns, you must request the process with our Dispatch department by writing to piedadm@adrianasantacruz.com or you can communicate by WhatsApp or call +573014015507 (from Monday to Saturday from 10:00 am to 6:00 pm). Later we will tell you how to proceed with the return of the product. This process can take between 24 and 48 hours. 

Refunds

Once your return has been accepted, we will refund you according to the payment method you used. This may take up to 28 days to take effect, depending on your payment service provider. Returned items will be refunded, excluding the original shipping cost. We will keep you informed throughout the process.